| Input | Expected |
|---|---|
| Aadhaar uploaded, PAN mismatch on the application. Can the journey continue? | Stop the journey. Maker-checker on PAN vs Aadhaar before eKYC proceeds. |
| Customer is on a feature phone and email OTP failed twice. | Switch to SMS / WhatsApp OTP. Do not require email. |
| Selfie liveness failed once. Customer is in a village branch. | Allow one assisted retry at the branch. Do not auto-reject the file. |
CSV, TSV, or JSON array of { input, expected }.