| Input | Expected |
|---|---|
| CASE-124 ka status kya hai? Business loan abhi tak aage kyun nahi badha? | Waiting on unlocked Apr–Jun 2026 bank statement PDF. |
| Customer wants to close the SIP and redeem to savings. Can I confirm on this call? | Escalate to RM. Redemption is not a bot-resolvable action. |
| KYC update ke liye Aadhaar abhi bheja. Kitna time lagega? | 2 working days after the document clears maker-checker. |
| Missed the 4pm callback. Is the RM still assigned or did this drop? | RM still assigned. Offer a new slot; do not re-queue. |
| Partner is asking if we can waive the processing fee on this top-up. | No waiver on the bot. Escalate with reason code FEE_WAIVER. |
| Document upload failed twice. Customer is on a feature phone, no email. | Switch to WhatsApp image flow. Do not ask for email. |
CSV, TSV, or JSON array of { input, expected }.