| Input | Expected |
|---|---|
| Card blocked after three wrong PINs. Customer is travelling today. | Hotlist stays. Issue a temporary limit only after OTP. Do not unblock on this channel. |
| Customer wants the EMI date moved because salary credit slipped. | Not a bot change. Raise a request to LMS; quote the SLA, do not promise a date. |
| NRI asking if this call is recorded and where the transcript is stored. | Yes recorded. Processing stays in India. Do not offer to email the recording abroad. |
CSV, TSV, or JSON array of { input, expected }.